Frequently Asked Questions
Everything you need to know about shopping with Dukan Store.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package is dispatched.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, Dukan Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order status?
Once your order is shipped, you can track its progress through the 'Track My Order' page on our website using your order number and email address.
Are the products on Dukan Store covered by a warranty?
Many of our products come with a manufacturer's warranty. Specific warranty details can be found on the individual product pages or by contacting our customer service.